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Privacy Policy
Effective September 2009

1. Purpose. Please read this Privacy Notice that explains how we will handle any personal information that you entrust to us. Please note that this Privacy Notice supersedes any prior notice that we have issued.

2. Our Privacy Commitment. Finance Factors is committed to handling any personal information that you provide to us, responsibly and with care. We are committed to the safekeeping of your personal information and understand that your ability to trust in us is of utmost importance.

In order to preserve that trust, we want you to understand what information we collect and how we use it. To provide you efficient and effective customer service, we need to use and at times provide your personal information to others. We do this in order to properly maintain and/or service your account, to offer you the array of financial products and services you need to accomplish your financial goals, and to comply with various laws and regulations. We also use technology to manage and maintain customer information. We want to assure you that we will take reasonable precautions to protect your personal information against misuse.

3. Certain Terms Defined. The following terms used in this notice have the following meanings:

“You” and “your” means you.

“We”, “us” and “our” means Finance Factors, Limited.

“Consumer” means an individual who obtains or has obtained a financial product or service from us that is used primarily for personal, family or household purposes or that individual’s legal representative.

“Customer” means a consumer who has a continuing relationship with us because we provide one or more financial product or service that is primarily for personal, family or household purposes.

“Non-affiliate” means all companies that are not our affiliates, and also includes any “nonaffiliated third party” as defined in the Privacy Law.

“Personal information” means “nonpublic personal information” as defined in the Privacy Law, and includes, for example, any information you provide to us in connection with your applying for or obtaining a financial product or service from us, or any information we obtain about you in connection with our providing a financial product or service to you. This term does not include information, that is publicly available, or any other information that is not included within the definition of "nonpublic personal information" under the Privacy Law.

“Privacy Law” means Part 332 of the FDIC Rules and Regulations (Privacy of Consumer Financial Information), 12 USC 3401, et seq., (Right to Financial Privacy) and 15 USC 1681, et seq., (Fair Credit Reporting Act).
 

4. Why We Collect, Retain, Use and Disclose Personal Information.

We collect, retain, use and disclose your personal information to

• Accurately identify you;

• Protect, administer and/or service your records and accounts;

• Comply with laws and regulations;

• Understand your financial needs;

• Design and provide you with products and services; and

• Save you time in applying for new products and services.

We collect information from:

• Applications and other forms you give us (i.e., name, address, Social Security number, assets, income and financial objectives);

• Transactions you’ve conducted (i.e., account balance and payment history);

• Third parties outside Finance Factors on transactions you’ve conducted (i.e., account balance, payment history, parties to transaction and credit card usage);

• Credit reporting agencies and market research companies (i.e., creditworthiness, credit history and demographic information); and

• Public sources, such as federal, state or local records (i.e., mortgage and lien information).

We do not disclose any personal information about our customers or former customers to anyone, except as permitted by law.

5. Disclosure of Personal Information for Marketing Purposes. We may disclose personal information to companies that perform marketing services on our behalf.

6. Access Restricted. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you.

7. Sharing and Using Information. When we do disclose information about you to third parties as legally permitted, the third parties are required to treat the information they receive about you in strict confidence, and to use it only for the purpose for which it was shared.

8. Online Information Practices. We use Secure Socket layer (SSL) technology that encrypts (scrambles) online information so it transfers privately between you and our network. This helps protect your information online while you complete an online mortgage application. We also mask (hide) your private information you provide for the online mortgage application.

We have joined with certain third parties to deliver online products and services. If you ask for information through our online website financefactors.com, we and these third parties may keep some information you provide in order to deliver these services, such as online tools and applications, e-mail, and cookies.

9. Protection of Personal Information via Established Security Procedures. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your personal information. When feasible, we incorporate new technology for protecting your personal information.